SunShell™ Hosting

SunShell™ Hosting is the brand name of Zend™ Software Private Limited , assigned for its hosting department. Zend™ Software Private Limited is a private limited company under India Government. We're a profitable, privately held hosting company established in the end of 2008 under Since then, the firm is constantly growing in the number of customers. We have been in this business since 2006 and our old name was SunTex Hosting. Our main branch is situated in the capital of Kerala , in Trivandrum. Our servers are located in various datacenters in USA with high uptime and diesel powered backup generator.

Zend™ Software (P) Limited defines, designs and delivers technology-enabled business solutions that help companes. We also provide a complete range of services by leveraging our domain and business expertise and strategic alliances with leading technology providers.

Our Vision

Our AUP ( Acceptable Use Policy ) and TOS (Terms of Service) policies are provided to give our customers and users a clear understanding of what SunShell™ Hosting Hosting expects of them while using the service.

To all users of SunShell™ Hosting Internet services:
Those who access some of our Services but do not have accounts, as well as those who pay a service fee to subscribe to the Services, must comply with this AUP and our TOS (Terms of Service). Use of SunShell™ Hosting Service constitutes acceptance and agreement to SunShell™ Hosting AUP as well as SunShell™ Hosting TOS (Terms of Service)

We support the uncensored flow of information and ideas over the Internet and do not actively monitor subscriber activity under normal circumstances. Similarly, we do not exercise editorial control over the content of any web site, e-mail transmission, newsgroups, or other material created or accessible over or through the services, except for certain proprietary Web sites. However, in accordance with our TOS (Terms of Service), we may remove any materials that, in our sole discretion, may be illegal, may subject us to liability, or which may violate this AUP.

SunShell™ Hosting may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrongdoing. Your violation of this AUP may result in the suspension or immediate termination of either your SunShell™ Hosting account. This document is intended to provide a basic understand of SunShell™ Hosting Acceptable Use Policy.

The following are guidelines for the establishment and enforcement of SunShell™ Hosting Hosting AUP:

Ensure reliable service to our customers

Ensure security and privacy of our systems and network, as well as the networks and systems of others

Comply with existing laws Maintain our reputation as a responsible service provider

Encourage responsible use of the Internet and discourage activities which reduce the usability and value of Internet services

Preserve the value of Internet resources as a conduit for free expression and exchange of information

Preserve the privacy and security of individual users SunShell™ Hosting intends to provide its customers access to everything the Internet has to offer.

While SunShell™ Hosting is firmly committed to the principles of free speech, certain activities that may be damaging to the resources of both the SunShell™ Hosting Hosting and the Internet and cannot be permitted under the guise of free speech. The resources of the SunShell™ Hosting and the Internet are limited, and abuse of these resources by one user has a negative impact on the entire community. We do not routinely monitor the activity of accounts except for measurements of system utilization and the preparation of billing records. However, in our efforts to promote good citizenship within the Internet community, we will respond appropriately if we become aware of inappropriate use of our service.

You may not use your virtual site to publish material, which SunShell™ Hosting determines, at its sole discretion, to be unlawful, indecent or objectionable. For purposes of this policy, "material" refers to all forms of communications including narrative descriptions, graphics (including photographs, illustrations, images, drawings, logos), executable programs, video recordings, and audio recordings. If a SunShell™ Hosting account is used to violate the Acceptable Use Policy or our TOS, we reserve the right to terminate your service. We prefer to advise customers of inappropriate behavior and any necessary corrective action, however, flagrant violations of the Acceptable Use Policy will result in immediate termination of service. Our failure to enforce this policy, for whatever reason, shall not be construed as a waiver of our right to do so at any time. As a member of our network community, you must use your Internet access responsibly. If you have any questions regarding this policy, please contact us at SunShell™ Hosting.

VIOLATIONS OF SunShell™ Hosting TOS/ACCEPTABLE USE POLICY
Examples of what SunShell™ Hosting considers non-acceptable content and/or links to such.
Pirated software
Bulk Email /Spam related products
Illegal Pornography/Nudity
Adut content of any type
Warez/Adults/Cracked products forum/blog
Hacking/cracking related websites
Warez and/or copyrighted MP3s
Illegal material or material that is against public policy
Free Hosting of any kind
Game sites
Public Download Sites of any kind(computer applications,games,mobile apps)
Proxy Sites
Bulk File Storage and Streaming Audio/Video hosting
User Forums containing links to material that violates our TOS
Content or links to sites that are detrimental to public policy, health and welfare
No rapishare related scripts
No MIRC
Dummy domains are not allowed ( Domains created just for fun or testing purposes or invalid domains or zero megabyte domains which are not pointing to our server)
Resource Usage
User may not:
Use 21% or more of system resources for longer then 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.
Abusing our staffs of any kind.
Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
Run any type of web spider or indexer on shared servers.
Run any software that interfaces with an IRC network.
Run any bit torrent application, tracker, or client. Please note that you may link to torrents off server, but may not host or store them.
Participate in any file-sharing/peer-to-peer activities
Run any gaming servers etc
Run cron entries with intervals of less than 15 minutes

Any abuse of our staff in any medium or format will result in the suspension or termination of your services as well as voiding any refund policies promised.
VIOLATIONS OF SunShell™ Hosting ACCEPTABLE USE POLICY

We do offer money back gurantee of 7 days for our shared,reseller and master reseller plans. However we do not offer moneyback guarnatee for VPS plans as well as Dedicated server packages.
The following constitute violations of this AUP:

Illegal use:
SunShell™ Hosting services may not be used for illegal purposes, or in support of illegal activities. SunShell™ Hosting reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrongdoing.

Harm to minors:
Use of the SunShell™ Hosting service to harm, or attempt to harm, minors in any way, including, but not limited to child pornography.

Threats:
Use of the SunShell™ Hosting service to transmit any material (by e-mail, uploading, posting or otherwise) that threatens or encourages bodily harm or destruction of property.

Harassment:
Use of the SunShell™ Hosting service to transmit any material (by e-mail, uploading, posting or otherwise) that harasses another.

Disputes:
Opening a PayPal dispute will immediately terminate all the active service with us. You can contact us to discuss if you have any issues regarding payment.

File backup:
The users are responsible for files in their hosting account. So they must backup their important files in local pc , If your account is terminated /suspended because of breaking our TOS, then we can not provide you ,your files. So all users are requested to take their account's backup at least once in a week. We are NOT responsible for any file loss / modifications in your account due to hacking / illegal activity problems.
Backup File Storage
For the maximum performance and for getting sufficient storage space for all the users, a user may not store the backup of their site in this server. Users can generate backup and download it to their pc within 24 hrs
Backup Restoring:
We always help for a reseller to move their client's backup. The first 10 backup restoring will be free of charge. From 11 there shall be a fee as decided by the support department. You should contact us before providing us the backup for restoring. Not paying the fee will be treated as violation of the tos and is subjected to the hosting account suspension/removal.
Fraudulent activity:
Use of SunShell™ Hosting service to make fraudulent offers to sell or buy products, items, or services, or to advance any type of financial scam such as "pyramid schemes," "ponzi schemes," and "chain letters."

Termination of suspended account: We reserve the right to terminate suspended accounts after 5 days of suspension. You can contact us within five days to get a backup of the account if it is not the case of suspension due to non payment.

Forgery or impersonation:
Adding, removing or modifying identifying network header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited. The use of anonymous remailers or nicknames does not constitute impersonation. Unsolicited commercial e-mail / Unsolicited bulk e-mail (SPAM) Use of the SunShell™ Hosting service to transmit any unsolicited commercial or unsolicited bulk e-mail is expressly prohibited. Violations of this type will result in the immediate termination of the offending SunShell™ Hosting account.

E-mail / News Bombing:
Malicious intent to impede another person's use of electronic mail services or news will result in the immediate termination of the offending SunShell™ Hosting account.

E-mail / Message Forging:
Forging any message header, in part or whole, of any electronic transmission, originating or passing through the SunShell™ Hosting service is in violation of this AUP.

Usenet Spamming:
SunShell™ Hosting has a zero tolerance policy for the use of its network for the posting of messages or commercial advertisements, which violate the rules, regulations, FAQ or charter of any newsgroups or mailing list. Commercial messages that are appropriate under the rules of a newsgroup or mailing list or that are solicited by the recipients are permitted.

Unauthorized access:
Use of the SunShell™ Hosting service to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of SunShell™ Hosting or another entity's computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data, is expressly prohibited and the offending SunShell™ Hosting account is subject to immediate termination. Accessing shell without permission is prohibitted and may cause the account suspension.

Copyright or trademark infringement:
Use of the SunShell™ Hosting service to transmit any material (by e-mail, uploading, posting or otherwise) that infringes any copyright, trademark, patent, trade secret or other proprietary rights of any third party, including, but not limited to, the unauthorized copying of copyrighted material, the digitization and distribution of photographs from magazines, books, or other copyrighted sources, and the unauthorized transmittal of copyrighted software.

Collection of personal data:
Use of the SunShell™ Hosting service to collect, or attempt to collect, personal information about third parties without their knowledge or consent. Network disruptions and unfriendly activity: Use of the SunShell™ Hosting service for any activity which affects the ability of other people or systems to use SunShell™ Hosting Services or the Internet. This includes "denial of service" (DOS) attacks against another network host or individual user. Interference with or disruption of other network users, services or equipment is prohibited. It is the Member's responsibility to ensure that their network is configured in a secure manner. A Subscriber may not, through action or inaction, allow others to use their network for illegal or inappropriate actions. A Subscriber may not permit their network, through action or inaction, to be configured in such a way that gives a third party the capability to use their network in an illegal or inappropriate manner. Unauthorized entry and/or use of another company and/or individual's computer system will result in immediate account SunShell™ Hosting will not tolerate any subscriber attempting to access the accounts of others, or penetrate security measures of other systems, whether or not the intrusion results in corruption or loss of data.

Fraud:
Involves a knowing misrepresentation or misleading statement, writing or activity made with the intent that the person receiving it will act upon it.

Infringement of Copyright, Patent, Trademark, Trade Secret, or Intellectual Property Right:
Distribution and/or posting of copyrighted or the aforementioned infringements will not be tolerated.

Distribution of Viruses:
Intentional distributions of software that attempts to and/or causes damage, harassment, or annoyance to persons, data, and/or computer systems are prohibited. Such an offense will result in the immediate termination of the offending account.

Inappropriate Use of Software:
Use of software or any device that would facilitate a continued connection, i.e. pinging, while using SunShell™ Hosting services could result in suspension service.

Downloads:
In order to maximize uptime on our servers, media, backups, warez, are forbidden on the server. Video/Game/Music targeted sites are not allowed.

Third Party Accountability:
SunShell™ Hosting subscribers will be held responsible and accountable for any activity by third parties, using their account, that violates guidelines created within the Acceptable Use Policy.

Violation Of SunShell™ Hosting Virtual Accounts:
It is absolutely forbidden to host illegal pornographic content whereas the subjects are under the age of majority, or IRC servers on Virtual Server Accounts. Virtual Server Accounts found hosting this material will be subject to immediate cancellation without refund.

Security:
You are responsible for any misuse of your account, even if the inappropriate activity was committed by a client, friend, family member, guest or employee. Therefore, you must take steps to ensure that others do not gain unauthorized access to your account. In addition, you may not use your account to breach security of another account or attempt to gain unauthorized access to another network or server.

Your password provides access to your account. It is your responsibility to keep your password secure.

Billing

Your account will be suspended immediate after the due date if you are not paying in time. And after 5 days from the due date, for restoring your account, 25% late payment fee will be added billed on each 7 days from the due date.

Incase of VPS/Dedicated Servers we cancel it immediately after the due date if you are not paying the invoice. Due to the agreements between the datacenter and us, the server cancellation request will be honoured only if the cancellation was done before 1 day of the due date.

Sharing your password and account access with unauthorized users is prohibited. You should take care to prevent others from using your account since you will be held responsible for such use.

Attempting to obtain another user's account password is strictly prohibited, and may result in termination of service.

You must adopt adequate security measures to prevent or minimize unauthorized use of your account.

You may not attempt to circumvent user authentication or security of any host, network or account. This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other networks. Use or distribution of tools designed for compromising security is prohibited. Examples of these tools include, but are not limited to, password guessing programs, cracking tools or network probing tools.

You may not attempt to interfere with service to any user, host or network ("denial of service attacks"). This includes, but is not limited to, "flooding" of networks, deliberate attempts to Overload a service, and attempts to "crash" a host.

Users who violate systems or network security may incur criminal or civil liability.

Customers can cancel their services with us at any time. No pro-rated refund of unused months will be provided in case if the customer wish to cancel the services. If the main service is cancelled then all the services associated with the main service will be cancelled. For example, the set of additional dedicated ip or control panel license will be cancelled if the main server is cancelled. Same case with shared/reseller packages The client is responsible for keeping their backup. We will not give backups of the services after the date of cancellation from the client

SunShell™ Hosting will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.

SunShell™ Hosting will not disclose any details of our clients to any third party without the written permission from the client. All the information that we collect about the client will be kept secret and will not be disclosed under any circumstances


REPORTING VIOLATIONS OF SunShell™ Hosting AUP & TOS

SunShell™ Hosting requests that anyone who believes that there is a violation of this AUP & TOS to direct the information to the Abuse Department at SunShell™ Hosting Hosting If available, please provide the following information:

The IP address used to commit the alleged violation
The date and time of the alleged violation, including the time zone or offset from GMT
Evidence of the alleged violation E-mail with full header information provides all of the above, as do system log files. Other situations will require different methods of providing the above information.
 

Payment dues : All hosting accounts will be suspended the next day of payment due date and will terminate after 3-5 days from the due date if the payment is not received,unless otherwise there is a hold.

SunShell™ Hosting may take any one or more of the following actions in response to complaints:

Issue written or verbal warnings
Suspend the Member's newsgroup posting privileges
Suspend the Member's account
Terminate the Member's account
Bill the Member for administrative costs and/or reactivation charges
Bring legal action to enjoin violations and/or to collect damages, if any, cause by violations


SunShell™ Hosting reserves the right to suspend/close any accounts with/without any prior notice

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